8:00 a.m.
Registration & Continental Breakfast

8:30 a.m.

Chairperson's Welcome & Opening Remarks

Jerome Feltracco, Director, Public Sector Solutions
SAP

8:45 a.m.

How To Link Strategic Planning, Program Evaluation And Performance Measurement Into An Integrated Management System Focused On Results

A vital part of achieving results-based management (RBM) in government includes the involvement of the evaluation function. A typical evaluation shop is primarily responsible for the evaluation of the relevance and success of policies, programs and initiatives. Although such evaluations are intended to inform both program managers and senior decision-makers, they may or may not contribute to achieving RBM for a variety of reasons. More often than not, on-going performance measurement is as equally important to program managers in particular, in their efforts to link management decisions and the allocation of resources with goals and objectives. Moreover, without good performance measures and reliable data, evaluations are often limited in the extent to which they can measure success. In addition, the timing of performance information is also critical to the success of RBM.

In an effort to contribute both to the understanding of RMB across the Federal Department of Industry Canada and to maximize efforts to inform program managers and senior decision-makers in a timely manner with useful information, the Evaluation Directorate has embarked upon an initiative to design and implement its own Results-Based Management and Accountability Framework (RMAF). It is hoped that the RMAF will become a tool for the Evaluation Directorate to self-monitor and improve its own performance.

• Data collected from post-engagement surveys
• Evaluation recommendation follow-ups
• The influence of performance measurement advice provided by the Evaluation Directorate on program managers and decision-makers across the department

Jeff Jorgensen, Senior Evaluation Officer
INDUSTRY CANADA

9:40 a.m.

Speed Networking

Become acquainted with your fellow conference attendees in this fun and fast-paced forum! You'll have a chance to meet and greet your colleagues.

10:40 a.m.

Cascading Measurement Processes Down Throughout All Levels Of Your Organization To Ensure Everyday, Bottom-Line Management

By providing innovative common services to the Government of Canada (GC), Public Works and Government Services Canada (PWGSC) helps federal departments and agencies focus on what they do best — serving Canadians. They provide vital services like accommodation, purchasing, banking, information technology and translation. They are committed to delivering these services smarter, faster and at a reduced cost — improving how government does business and saves taxpayer dollars.

This session will provide you with an overview of how PWGSC has implemented a Departmental Dashboard throughout their entire organization to improve monitoring and reporting and improve strategic decision making based on how well they are achieving their goals for providing improved services.

• Aligned management accountability to Departmental objectives and priorities through a process of "cascading" dashboards to the Branch level of the Department
• Strengthened management support and application of results-based management
• Transformed strategic objectives into a suite of quantitative business metrics at the Departmental and Branch levels
• Centralized the gathering and reporting on key information for various federal government reporting frameworks
• Made use of a graphic representation of progress towards performance targets to quickly communicate status to the management community

• Barriers you may encounter and the critical success factors
• Overall lessons learned

Steve Slaby, Senior Analyst, Strategic Planning and Management
PUBLIC WORKS AND GOVERNMENT SERVICES CANADA

11:35 a.m.

How To Establish The Keys To A Successful Performance Measurement Program: Leadership, Cooperation Between The Branches Of Government, Communication Across Government, And Training

The core responsibilities of the Ontario Ministry of Municipal Affairs and Housing include developing and administering the policy and regulatory frameworks for local government, land use planning, residential tenancy regulation, affordable and social housing, and building regulation. This is done within a results-based focus of the government, with an emphasis on accountability for effectively managing resources and achieving measurable results.

The success of the ministry in achieving its intended results is highly dependent on its ability to collaborate with other ministries and levels of government. Additionally, the ministry plays a leadership role in establishing appropriate mechanisms that clarify and promote shared accountabilities across organizational or program boundaries.

• The role of results-based planning as an integrated approach to achieving results while promoting horizontal collaboration
• Opportunities and challenges of developing performance measures for shared accountabilities
• Mechanisms to tap into expertise across organizational boundaries
• Examples of successes in knowledge sharing to improve performance measurement
• Differences in framing performance measurement for policy development versus program or service delivery
• The role of communication in developing and monitoring performance measures

This session will also show how best practices drawn from a number of fields can strengthen the art and science of performance measurement. Examples will be provided to demonstrate the benefits of thinking strategically about performance measurement.

Nilam Bedi, Manager, Strategic Business Services, Corporate Planning Branch
ONTARIO MINISTRY OF MUNICIPAL AFFAIRS AND HOUSING

Join a group of your colleagues for lunch with an informal discussion facilitated by one of our expert speakers. Take this opportunity to connect with others in a small, interactive group setting to network and brainstorm solutions to your most pressing results-based management for government concerns.

2:00 p.m.

How To Meet Expectations For Greater Transparency And Accountability In Municipal Government Strategic Planning And Decision Making

The Regional Municipality of Halton is located in the western Greater Toronto Area where residents have come to expect a high quality of life and effective, responsive public service. The area has recently experienced some of the highest population increases in the country and growth pressures are expected to continue into the future. Residents, community groups and elected municipal officials are concerned about the threat of continued growth on the community’s quality of life. Given these concerns, there has been increasing expectations on the part of the public that council and municipal staff be increasingly transparent and accountable in their planning and decision-making.

• Develop goals through public consultation
• Direct staff on annual actions to achieve their goals
• Decide how to resource the actions to achieve their goals
• Monitor progress through performance measurement
• Communicate progress and achievements to the public

In addition, you will learn how Halton Region's strategic planning process and community relations continue to respond to increased expectations for greater transparency and accountability in municipal government, including how performance measurement is being employed and communicated to inform the public on progress in achieving the council's goals for the community.

Rick Cockfield, MCIP, RPP, Director, Strategic Planning & Policy
REGIONAL MUNICIPALITY OF HALTON, ONTARIO

Carleen Carroll, APR, Director, Community Relations
REGIONAL MUNICIPALITY OF HALTON, ONTARIO

3:10 p.m.

How To Foster Mission-Focused Employee Behaviour And Culture To Support The Measurement Framework

Similar to other ministries, The Ministry of Aboriginal Relations and Reconciliation, struggles with the hurdle of fostering mission-focused employee behavior. As a result, the ministry has undertaken an innovative management approach that is used to manage daily operations as well as monitor and achieve the ministry's vision.

In response to diversity and the shift in labour market dynamics, the ministry has begun to focus on performance measures that align with the government's overall organizational culture.

• Align performance to organizational culture
• Approach change

Lynn Anderson, Manager, Budgets and Accounting
BRITISH COLUMBIA MINISTRY OF ABORIGINAL RELATIONS
AND RECONCILIATION

Cris Forrest, Manager, Corporate Planning, Strategic Initiatives Division
BRITISH COLUMBIA MINISTRY OF ABORIGINAL RELATIONS
AND RECONCILIATION

4:05 p.m.


How To Access And Interpret Performance Reporting Data With Software Dashboard Technologies For Better Decision Making

Successful performance management demands effective performance reporting. Fortunately, technology has simplified the effort of communicating quality data to leaders and managers. Software dashboards in particular offer elegant simplicity to the otherwise difficult task of reporting performance for quick interpretation by both the numbers people and the ideas people. The use of dashboards to display decision-critical data has grown rapidly in the private sector and is catching on with public agencies.

The Washington State Transportation Improvement Board (TIB) implemented its performance dashboard in 2003 and followed Governor Gregoire's performance management directive in earnest after its adoption in 2004. Performance management became a key tool in driving the board's grant programs after years of over-programming by a prior administration. An internal performance dashboard was a natural extension of that focus because dashboards facilitate easy access and interpretation of data and provide instantly updated information for management decision making.

As a recent winner of the Innovations Award from the Council of State Governments as well as receiving the Award for Excellence in Government Finance from the Government Finance Officers Association, the TIB's dashboard continues to deliver the high-level performance reporting that successful performance managers need.

• A live dashboard demonstration over the Internet
• How performance management turned a government agency around
• How to develop software dashboards
• Measures that are really used

Stevan Gorcester, Executive Director
WASHINGTON STATE TRANSPORTATION IMPROVEMENT BOARD

5:00 p.m.
Chairperson's Recap And Close Of Day One

We invite you to join us for a drink as you relax with your peers. All conference attendees and speakers are welcome to join us for this special opportunity to continue networking. Don't miss this chance to benchmark new ideas over complimentary drinks!

Sign up during the day for dinner with a group. Take advantage of Ottawa's fine dining while you continue to network with your colleagues.