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Post Conference Workshops:
Thursday, September 20, 2007
INTERACTIVE CONFERENCE WORKSHOPS
These workshops are designed to take your conference experience to the next level. Workshops allow you to take the information you gained from the general sessions, and identify and focus on your individual needs and applications. Make the most out of this conference by attending these highly interactive, hands-on sessions. Space is limited to ensure interactivity!


Rave Review from a Past Workshop Participant:
"Top notch content, organization and delivery."


8:30 a.m. to 11:30 a.m.
MORNING POST-CONFERENCE WORKSHOP C
Continental breakfast will be provided at 8:00 a.m. for the morning workshop attendees.

Performance Alignment:
How To Cascade Strategy Throughout Your Organization

The goal of performance management is to align execution with strategy throughout the organization. Too often, however, organizational strategy is limited to a few top-level goals while financial and operational measures used day-to-day are isolated in functional silos. Cascading goals and measures from the top level of an organization throughout all levels of an agency ensures every-day, bottom-line management. Using real-world examples in this informative and insightful workshop, you will gain the knowledge necessary to:
  • Understand the different styles of cascading and when each one is appropriate to use
  • Determine where in an organization to begin to cascade
  • Maximize accountability and transparency throughout the organization

WORKSHOP LEADER: Jonathan Becher, VP/GM of Strategy Management at SAP Labs U.S., is chartered with the go-to-market of SAP Strategy Management, the first application in a new suite of performance management solutions from the world's largest enterprise application software company. Becher joins SAP from its acquisition of Pilot Software where he was President and CEO. He is a frequent speaker at industry conferences, an active member of the performance management community, and author of multiple papers on a wide range of subjects, including a popular performance management blog (http://alignment.wordpress.com). Prior to Pilot Software, Becher was CEO and president of Accrue Software, the leading Web site analytics company; and president, CEO and co-founder of NeoVista Software, the leading data mining company. Earlier in his career, he held a variety of senior roles at MasPar Computer Corporation. Becher completed his Master of Science degree in computer science from Duke University and a Bachelor of Science degree in computer engineering from the University of Virginia.

Testimonials From Past Jonathan Becher Sessions

"Good overview of topic and good for someone new to the strategic planning area."

"This was great! Really helped me understand the madness of our current strategic plan."

"The information was on point and was what I needed. We need to go back and do a strategy map and re-examine objectives in my organization."

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12:00 p.m. to 3:00 p.m.
AFTERNOON POST-CONFERENCE WORKSHOP D
Lunch will be provided at 11:30 a.m. for the afternoon workshop attendees.

How To Build & Manage A Balanced Scorecard For Your Government Organization From The Inside Out

If something were going wrong in your department...right now...how would you know? How often have you been told over and over that the project is on time and on budget, then it misses both? How many times has your organization tried the management flavor of the month as a sure-fire fix for your problem? And how often did it work?

Sometimes it feels like management theories fly around like cream pies in a Three Stooges skit making it impossible to know what to do next! The good news is that we do know what works to create success in our operations: managing work using measures created by people on the inside, doing the work.

In one Texas agency, using a scorecard, we were able to immediately save $2000 a month in operational costs, we had more timely and accurate information, and we were able to increase our on-time delivery and customer satisfaction! And we were selected for the Balanced Scorecard Hall of Fame by Bob Kaplan and Dave Norton.

In this hands-on session you will:
  • Learn what a balanced scorecard is, what it isn't, and why you should bother with it
  • Learn how scorecards work from someone who has designed and managed using them
  • Discover what accountability means (and it isn't what you think...)
  • Draft scorecard measures for your own department
  • Practice telling your story so someone (like an official or executive) listens...and understands

So bring your laptop and departmental plan, or a pencil and a Big Chief tablet – we're going to build scorecards that really work!

WORKSHOP LEADER: Deborah L. Kerr, Ph.D. designs performance management and measurement systems and teaches executives, managers, and grad students how to effectively use results information to make better business decisions. She was most recently Senior Vice President of Human Resources and Organizational Development at the American Heart Association, Texas Affiliate, and serves on the graduate faculty at the George Bush School of Government and Public Service at Texas A&M University. Prior to joining the American Heart Association, Deborah was on the executive team of the Texas State Auditor's office for 14 years overseeing audit projects and focusing on strategic management and performance measurement systems.


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