Attend this training to hear practical advice from other government agencies that are using social media tools to improve their efficiency of service delivery, increase awareness, and engage citizens anytime, anywhere. You’ll leave with tools, tips and strategies for: |
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Hear practical advice, firsthand, on how to engage your citizens by using a variety of social media channels from leading government agencies and organizations, including: |
- Operating social media tools within the boundaries of government restrictions and firewalls
- Measuring the ROI of your social media strategy
- Communicating effectively and efficiently through the use of social media avenues, such as Twitter, YouTube, Facebook, blogs, LinkedIn, Foursquare, Podcasts, and much more
- Delivering the information that citizens want, when they want it, via the channel they prefer
- Leveraging citizen satisfaction analytics to guide future resource allocation decisions that make improvements in your organization
- Managing a variety of social media tools with limited staff, time, and budget
- Developing engaging content for a variety of social media channels
- Establishing and empowering brand ambassadors by pushing the message out as well as pulling information in
- Maximizing awareness of your agency's mission to the public
- Enabling conversation and collaboration
- Creating Web 2.0 policies and guidelines
- Ensuring consistent interaction and information is maintained across all channels
- Monitoring and responding to comments in an effective way
- Developing a new media (blogging, Twitter, podcasting, wikis, social networks, mobile applications, etc.) strategy to drive performance-based communications
- Integrating social media tools into your external communications practices
- Balancing security and open communication successfully
- Utilizing social networking tools as sources of information that the public can use and trust
Join the conversation #smgov |
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U.S. Army Public Affairs
City of Regina, Saskatchewan
IBM Center for theBusiness of Government
U.S. Geological Survey
U.S. Department of State
Grant Thornton LLP
U.S. Naval Research Laboratory
U.S. Census Bureau
National Institutes of Health, U.S. Department of Health and Human Services
Court Services and Offender Supervision Agency
PricewaterhouseCoopers
iConstituent, LLC
U.S. Department of Transportation
NIC, Inc.
Recovery Accountability & Transparency Board
E-WRITE
Social Driver
Genome Alberta
Cranberry Township, Pennsylvania
Supporting Organizations:
Federal Communicators Network
Why This Is A Must-Attend Event:
- 15+ speakers sharing breakthrough strategies and proven success stories to keep citizens engaged and informed
- Interactive group turning you from attendee to participant by sharing your own challenges and lessons learned
- Optional workshops designed to help you develop practical skills on key topics like social media monitoring, developing a social media strategy, and creating valuable content
- Gain continuing education hours
- Recharge and get inspired: You'll come back with new ideas for getting your social media strategy started and tips on how to move forward
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Several agencies are making dramatic strides in developing approaches and systems that work for them in their citizen engagement efforts. Social media has opened up new ways for government to interact with employees and citizens and the periodic sharing of these experiences and "best practices" is an important element of this government evolution. That is why this forum, presented by the Advanced Learning Institute, is such a valuable opportunity to hear perspectives and share experiences of other professionals engaged in the “journey.” |