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Cancellation Policy: You may make substitutions at any time; please notify us as soon as possible. If you cancel (in writing) more than two weeks prior to the training (before November 13th) a refund will be provided less a $295 administration fee. Registered delegates who do not attend or who cancel two weeks prior to the training or less (on or after November 13th) will be issued a credit memo. Credit memos will be valid for one year from date of issuance and can be used by anyone in your organization.