1:30 p.m. to 4:30 p.m.
AFTERNOON PRE-CONFERENCE WORKSHOP B
How To Measure The Impact Of Social Media And
Determine Next Steps
Whether your organization is identifying or implementing social media tools, measurement is a critical component for government agencies. Benchmarks and metrics play a key role in gaining stakeholder buy-in and answering questions, such as "Were we successful?" and "Did we achieve our goals?"
Building upon the current measurement frameworks to evaluate government websites, this workshop will teach you how to prove the value of social media by:
- Reviewing several evaluative techniques and their pros and cons
- Exploring and comparing social media endeavors of governments around the globe
- Developing a tailored measurement framework in your agency
- Applying the framework to a scenario in real-time
This session will be highly participatory, engaging participants in an exploration of best practices and brainstorming. Using Government 2.0 tools such as Twitter, Facebook, Flickr, and YouTube; and learning in real-time from sites such as USA.gov and Europa.eu, you will walk away with a clearer understanding of what government agencies are doing, how citizens are getting engaged, and what you need to do next.
WORKSHOP LEADERS: Steve Lunceford, a communications consultant for Deloitte Services, LP, has 20 years experience in media relations and strategic communications, working with key international, U.S., local and trade media on behalf of firms such as Sprint, Choice Hotels International, BearingPoint, RadioShack and the NFL. With broad-based experience, knowledge and skills in corporate positioning and raising awareness for brands and business/consumer products and services, he has supported a variety of industries including enterprise IT and wireless, public sector, consumer technology and hospitality/travel. Steve is a specialist in crisis communications planning and execution, and is an evangelist for the use of new media technologies to help achieve traditional communications objectives. He is the creator of GovTwit.com, the world's largest directory of government using Twitter, and a co-host of Gov20Radio.com, a weekly podcast about the use of collaborative technologies in government.
Chris McCroskey is a Director at Rockfish Interactive, a full-service interactive marketing agency located in Northwest Arkansas. Prior to joining Rockfish, Chris was active in the worlds of social media and politics and is the co-founder of TweetCongress.org, a website which initially began as a grassroots effort to encourage politicians on Capitol Hill to begin tweeting with constituents. Chris is an active speaker on the topics of social media and politics and spoke at the National Conference of State Legislatures, World Affairs Council and the U.S. Department of State International Visitors Program. Chris contributed to the O’Reilly Media book "Open Government" due out early this spring.
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