8:00 a.m.
Registration & Continental Breakfast

8:30 a.m.

Chairperson's Welcome & Opening Remarks

John R. Allen, Principal
John R. Allen Management Consulting

8:45 a.m.

How To Equip Front-Line Managers, Staff And Senior Management To Meet The Ever-Increasing Demand For Evidence-Based, Results-Oriented Performance Information

Protecting Canadians against hazardous consumer products is one of the federal government's top priorities. On December 17, 2007, the Prime Minister of Canada announced the Government's intention to introduce legislation as part of a Food and Consumer Safety Action Plan. Budget 2008 further reaffirmed this priority by providing funding of $458.4 million over five years towards the Food and Consumer Safety Action Plan. On April 4, 2008 Treasury Board (TB) Minister’s approved the TB Submission related to the Action Plan – A key component of the TB Submission was the development of a strategic horizontal Results-Based Management and Accountability Framework (RMAF).

• Developing a regulatory Logic Model with shared accountabilities
• Creating and using multiple cross-cutting performance indicators
• Data collection and analysis activities – making performance real
• Establishing a functional governance & accountability structure

Cesare Spadaccini, Policy & Program Advisor, Director General's Office,
Strategic Planning and Performance Measurement, Product Safety Directorate
Healthy Environments and Consumer Safety Branch, Health Canada

9:45 a.m.

Speed Networking

Become acquainted with your fellow conference attendees in this fun and fast-paced forum!

10:45 a.m.

From Concept To Implementation: How To Translate Performance Methodology For A Diverse Stakeholder Group And Avoid Pitfalls In Implementation

The Innovation Institute of Ontario (IIO) is dedicated to advancing the innovation agenda in Canada. Created in 2000, as a not-for-profit, the IIO managed $1.3 billion of research funding for over 1,300 projects through two large Ontario programs: the Ontario Innovation Trust and the Ontario Research and Development Challenge Fund (ORDCF). The IIO also helped create several important innovation enabling organizations, including the MaRS Discovery District, the Ontario Institute for Cancer Research and the Ontario Genomics Institute.

Research, discovery, the creation and sharing of knowledge and training the next generation of innovators is the essence of innovation. Innovation also means a constant search for grants, funding and investment, and increasingly time-consuming reporting to institutions and funding stakeholders to demonstrate performance and impacts of funded research. These activities are important, but they take time away from innovation. In addition, the long gestation period between scientific research and ultimate impact, with factors like multiple funders, the domino effect of research and increasing number of collaborative research between multiple stakeholders can make it challenging to attribute and demonstrate impact of research based organizations.

IIO's first-hand experience of the challenges of innovation spurred the creation of a performance management methodology for research management and reporting that has helped innovators to spend less time and resources on administration and more on innovation. This methodology provides and alternate approach to the traditional collection of research performance information that has been done through field visits, surveys, end-of-project feedback, and file analysis.

In this experience-sharing session, we will review case studies on implementation of this methodology for research-based organizations. You will learn about the aspects of implementing principles of performance model for a research intensive organization, avoiding the pitfalls and the practical issues that need to be overcome in translating performance methodology to a diverse stakeholder group.

• An activity-based approach to measuring performance
• Designing common performance measures to meet needs of multiple stakeholders
• Standardizing the definitions of research performance measures for use by the community
• Collecting, aggregating and reporting of research activities using web-based technology solutions

Kavita Khera, Director of Information Solutions
Innovation Institute of Ontario

11:45 a.m.

How To Meet Expectations For Greater Transparency And Accountability In Municipal Government Strategic Planning And Decision Making

The Regional Municipality of Halton is located in the western Greater Toronto Area where residents have come to expect a high quality of life and effective, responsive public service. The area has recently experienced some of the highest population increases in the country and growth pressures are expected to continue into the future. Residents, community groups and elected municipal officials are concerned about the threat of continued growth on the community’s quality of life. Given these concerns, there has been increasing expectations on the part of the public that council and municipal staff be increasingly transparent and accountable in their planning and decision-making.

• Develop goals through public consultation
• Direct staff on annual actions to achieve their goals
• Decide how to resource the actions to achieve their goals
• Monitor progress through performance measurement
• Communicate progress and achievements to the public

Rick Cockfield, MCIP, RPP, Director, Strategic Planning & Policy
Regional Municipality of Halton, Ontario

Carleen Carroll, APR, Director, Strategic Communications
Regional Municipality of Halton, Ontario

Join a group of your colleagues for lunch with an informal discussion facilitated by one of our expert speakers. Take this opportunity to connect with others in a small, interactive group setting to network and brainstorm solutions to your most pressing results-based management for government concerns.

2:15 p.m.

How To Use Operational Results-Based Management Tactics To Meet Your Strategic Goals And Objectives

Wayne Chee, Manager, Licensing & Compliance Unit,
Quality Assurance & Accountability Branch
Ontario Ministry of Community and Social Services

3:45 p.m.

Fostering Government Collaboration To Define, Collect And Share Performance Information That Drives Successful Results: Lessons Learned From A 16 Municipality Partnership

The Ontario Municipal Chief Administrative Officer's Benchmarking Initiative (OMBI) is a partnership of 16 municipalities in the Canadian Province of Ontario. These municipalities which range in size from over 2.5 million to 30,000 have come together in order to establish performance measurements across most of the municipal services they provide. The partners feel that by establishing these benchmarks they will come to a better understanding of their services and will ultimately be able to provide their services in a more effective and efficient manner. OMBI has been cited as the leader in this type of effort in North America—no other collective of government bodies collects, shares and now publicly reports such a large (over 500 measures) diverse set of joint performance measures.

• Developing a structure, project office, and other committees of experts in each service
• Developing the right performance measures
• Standardizing the definitions of the measures (the OMBI data dictionary)
• Standardizing costs including allocation of "overhead" type costs
• Streamlining data collection—including the development of a web-based data warehouse
• Meeting mandatory guidelines for government reporting on performance measurement

This fascinating case study will also share some of the actual measures and results of this unique government collaboration. You'll hear, firsthand, about the ongoing use of the measures in each of the municipalities. All levels of government can benefit from the lessons learned during this innovative government partnership and benchmarking initiative that's setting the standard for government accountability and results.

Stefan Loker, CMA, AMCT, Manager of Performance Measurement & Benchmarking
Regional Municipality of Waterloo, Ontario
And Co-Chair, Management Committee
Ontario Municipal Chief Administrative Officer's
Benchmarking Initiative (OMBI)

Ron Gibson, Project Manager
Ontario Municipal Chief Administrative Officer's
Benchmarking Initiative (OMBI)

4:45 p.m.
Chairperson's Recap And Close Of Day One

John R. Allen, Principal
John R. Allen Management Consulting

We invite you to join us for a drink as you relax with your peers. All conference attendees and speakers are welcome to join us for this special opportunity to continue networking. Don't miss this chance to benchmark new ideas over complimentary drinks!

Sign up during the day for dinner with a group. Take advantage of Toronto's fine dining while you continue to network with your colleagues.