8:00 a.m.
Continental Breakfast & Networking

8:30 a.m.

Chairpersons' Opening of Day Two & Presentation: Strategic Alignment - How To Engage Your Team And Key Stakeholders To Align Strategic Priorities Towards Performance

This dynamic session will introduce you to industry-leading performance management and measurement models to engage your key people towards aligning key organizational strategies and performance. The strategic alignment of organizational priorities linked to performance management and measurement is critical in today’s economic realities and transparency requirements.

• The importance and value of aligning strategic priorities while integrating performance management and measurement
• Building your organizational capacity towards strategic alignment
• Engaging employees, key stakeholders and decision makers throughout the performance management process

Alain Rabeau, Senior Consultant
INTERSOL GROUP LTD.

Frank Van Gool, Senior Consultant
INTERSOL GROUP LTD.

9:30 a.m.

How To Document And Assess Economy And Efficiency Within Your Program Evaluations

The Government of Canada’s (GoC) Policy on Evaluation, documented April 2009, has expanded the core issue required to be addressed by all federal evaluations to include the demonstration of efficiency and economy (E&E) of federal programs.

Health Canada has drafted a conceptual framework in order to clarify the definitions and address operationalizing the assessment of economy and efficiency in its program evaluations. This session will outline that framework now being used by Health Canada and provide you with tools to assist you in the development and assessment of economy and efficiency in program evaluations.

Specifically, this session will provide you with the insight you need to take your program evaluations to the next level, including:

• Definitions, scope and key performance questions
• Decision tree to determine the scope of economy and efficiency assessments
• Samples of key performance indicators and quality assessment criteria for data collection

Chantal M. Langevin, Ph.D, Evaluation Manager
Departmental Performance Measurement and Evaluation Directorate
Paul Kenney, B.Sc., Senior Evaluation Analyst,
Departmental Performance Measurement and Evaluation Directorate
HEALTH CANADA

10:20 a.m.

Morning Refreshment & Networking Break

10:40 a.m.

How To Successfully Link Your Policy And Budgets With Your Projects: The Evolved Project Management Office

Projects are common activities across both public and private sector organizations. Once started, however, public sector projects often fail to track, and ultimately meet, the strategic objectives outlined in their business cases. By integrating policy and budget management with the delivery of projects, your organization can more effectively drive value through these activities.

In this session, you will learn how to successfully link your policy and budgets with your projects, including how to:

• Define project success in terms of outcomes
• Identify the key risks which can affect project performance in the public sector
• Understand how to effectively integrate policy analysis, budget and project functions in your organization
• Design a framework for assessing project performance
• Learn how to build outcome management into your projects

Andrzej Antoszkiewicz, Manager of HRIS Cluster Liaison
OFFICE OF THE PRIVACY COMMISSIONER OF CANADA

11:30 a.m.

Leveraging Technology To Manage And Report Performance Information

Workplace injuries, and their aftermath, impact nearly 4 million Americans each year. In the past, New York's workers' compensation system had been characterized as slow and unresponsive. The New York State Workers' Compensation Board embarked on an aggressive program to revitalize the workers' compensation program in New York and refocus its 1500 employees on service to its customers - the State's workers and employers. The Board recognized that the implementation of a system that addressed only the functional requirements of the claims process would be incomplete. The Board's systems modernization effort would need to include technological innovations that address the informational requirements of the Agency and its constituents.

In support of its Performance Measures Project, the Board developed a computer system called the "MIRROR" - Management Information, Research References and Operational Reports. The MIRROR distills data from operational systems and presents performance reports that cascade down from the agency's mission statement all the way to the individual staff member.

• Thinking strategically, acting locally
• Understanding common themes in performance measurement systems
• Finding and keeping "the balance" in the scorecard
• Knowing the "gotcha" of implementing performance measurement systems
• Implementing measures from the board room to the mail room
• Keys to standardizing performance reports

Tom Wegener, Director, Management Information System/Research
NEW YORK STATE WORKERS’ COMPENSATION BOARD

Join a group of your colleagues for lunch with an informal discussion facilitated by one of our expert speakers. Take this opportunity to join others in a small, interactive group setting to network and brainstorm solutions to your most pressing performance measurement and management concerns.

1:50 p.m.

Performance Dashboard Panel Session:
Practical Advice On Tools, Techniques, And Best Practices
You have questions? We have answers. Interact and discuss questions you have regarding the use of performance management and measurement dashboards. You will leave with new tools and ideas how to successfully integrating a dashboard into your own performance measurement and management initiatives.

Panelists:
Jeremy Stephens, Director of Software Services
WEIDNER, INC.

Mike Haley, President and Founder
LANDMARK DECISIONS

Malcolm Faulkner, Director
SAP BUSINESSOBJECTS

2:40 p.m.

Afternoon Refreshment & Networking Break

3:00 p.m.

Measuring The Performance Of Your Online Services To Better Deliver Your Organization’s Programs And Services

The Web is highly measurable, but it is not a goal in and of itself. The Web is a channel by which you can deliver your programs and services. It can also be used to communicate and engage your target audience. Many public sector organizations struggle to figure out how to account for resources dedicated to their Web presence. Rather than integrating the reporting into their program logic models, they report separately on hits, visits or other volume metrics.

This session will focus on a wider understanding of how the Web fits into your organizations’ objectives, including how to:

• Use your website to help you achieve your program goals
• Measure the success of your website
• Define and measure web-related goals
• Include your website in your program logic models
• Develop key performance indicators for website goals
• Use the Web as a data source in your performance measurement strategy

Laura Wesley, Lead, Web Usability
TREASURY BOARD SECRETARIAT

3:50 p.m.
More “How To's” To Help You Get The Work Done:
An Interactive Panel Discussion With Today’s Speakers

Need to dive deeper into specific topics? Want more details? Here’s your chance!
Available speakers from today’s sessions will answer your questions to help you innovate your own performance measurement and management plan. Digest all of the information you have learned, new ideas to apply, and discuss what you'll do as you return to your office.

4:15 p.m.
Chairpersons' Recap: Key Takeaways And What To Do When You Get Back To The Office

We’ll recap the highlights of the past two days and ask you to share key insights and next steps with the group.

Alain Rabeau, Senior Consultant
INTERSOL GROUP LTD.

Frank Van Gool, Senior Consultant
INTERSOL GROUP LTD.