8:00 a.m.
Registration & Continental Breakfast

8:30 a.m.
Chairpersons' Welcome & Opening Remarks

Alain Rabeau, Senior Consultant
Frank Van Gool, Senior Consultant
INTERSOL GROUP LTD.

8:45 a.m.

Using Citizen And Stakeholder Input To Help Shape
Your Strategic Plans

How well do you know what matters most to your residents? Are they consulted before you set goals? Are they satisfied with your organization’s management performance? Seeking answers to these questions led the Regional Municipality of Halton to undertake an innovative, multi-faceted approach to obtain citizen input into the Regional Council’s action plan for its 2011-2014 term of office.

This session will share with you the development of an action plan that is fundamentally different from any strategic plan ever developed at Halton, and show you how you can use citizen input to find out what is important to them in planning your next year’s priorities, including:

• Using public opinion research, focus groups and online consultation to increase understanding of what is important to your citizens and stakeholders
• Learning how to prioritize areas within your organization’s action plan
• Transforming your day-to-day operations to make them more citizen-centered and results-oriented
• Using key initiatives, key actions and measurements to reflect your future agendas

Carleen Carroll, Director Strategic Communications
REGIONAL MUNICIPALITY OF HALTON, ONTARIO

9:35 a.m.

Break-Out Blitz! Network And Discuss Challenges With Your Fellow Seminar Attendees

This session will open the conversation by connecting you with other seminar participants and gain greater understanding into many similar issues, concerns, and challenges that your peers are also facing. Become acquainted with your fellow seminar attendees in this fun and fast-paced forum!

10:25 a.m.

Overcoming Implementation Obstacles For A Comprehensive Program-Level Performance Planning, Measurement, And Reporting Framework, With Little To No Budget

Establishing the key elements to a successful performance measurement program in a large, regulatory organization is fraught with many barriers to success. What may seem on the surface to be a relatively straightforward process, i.e. developing indicators then linking them to existing organizational databases in order to gain knowledge and report, is a significant challenge filled with obstacles that need to be dodged, worked around, or otherwise overcome, in order to be successful.

• Overcoming significant challenges or changes in leadership, staff, and inter-Branch cooperation
• Why you might be the wrong person to lead this project
• How your good planning instincts may help you fail
• Fostering mission-focused employee behavior and culture to support your framework
• Why cynical and disengaged collaborators will be your best allies
• How success can lead to failure
• Why having a low budget can be helpful

Bart Bilmer, Director, Business Planning and Governance
CANADIAN FOOD INSPECTION AGENCY

11:15 a.m.

Proactive Performance Management In The Public Interest: How Integrated Planning, Budgeting, Monitoring And Reporting Drives Performance And Conformance And Meets The Accountability Mandate In A Changing Fiscal Environment

By definition, professionals earn special status within a larger society in exchange for valued, often distinctive, services that serve the public interest. Members of the Certified Management Accountants (CMA) profession possess a unique blend of expertise and leadership in assembling, aligning and evaluating reliable performance information for improved decision-making and accountability in not-for-profit and public sector organizations.
 
The CMA competency map has been applied successfully to frame the design, development and implementation of an integrated planning and performance management function in a not-for-profit organization and a federal government department. Performance management competencies enablethe drafting of a five-year strategic plan aligned with governmental management processes and systems. Conformance management competencies enablethe development of performance scorecards and the delivery of expert financial management advisory services.

• Design and develop a performance management framework that sets the stage for continuous improvement in integrated planning, resources utilization and policy conformance
• Develop and use cascading measurement processes and performance dashboards for all levels of the organization to ensure everyday, bottom-line management
• Analyze, integrate and evaluate the use of performance measures for planning, budgeting, monitoring and reporting
• Lead strategic and organizational review and cultural change activities that drive performance and ensure accountability

Christine Winiarz Searle, CMA
Member of CMA Ontario

12:05 p.m.

Lunch On Your Own -- But Not Alone!

Join a group of your colleagues for lunch with an informal discussion facilitated by one of our expert speakers. Take this opportunity to join others in a small, interactive group setting to network and brainstorm solutions to your most pressing performance measurement and management concerns.

1:35 p.m.

Group Exercise: Brainstorm Solutions And New Ideas You Can Use

You asked for it, you got it! Interact and discuss solutions to your performance measurement challenges with your fellow attendees and our experienced speakers. You will leave with new tools and hands-on experience and ideas for more successfully applying best practices to your own performance measurement and management for government.

2:25 p.m.

How To Successfully Encourage Employee Collaboration And Empower Citizens Using Social Media To Enhance Transparency, Accountability, And Extend Performance Measures

From the outset of President Obama's call for a more transparent, participatory and collaborative approach to government, U.S. agencies have faced the challenge of becoming more citizen-centric in their approach, employing social media and Web 2.0 tools to help accomplish this task.
With few exceptions, agencies have not been able to uniformly demonstrate an ability to clearly, transparently, and effectively communicate performance information to the average citizen.

Indeed, the push for open government is dictating a new approach. You will leave this session with a new understanding of how to integrate social media into all levels of your organization, including:

• Key successes and studies in missed opportunities for being transparent
• How to effectively communicate performance information using social media
• How to drive evidence-based accountability measures at every level
• How to extend performance measures beyond programmatic boundaries
• How you can integrate social media into your overall communications strategy around performance

H. Giovanni Carnaroli, Associate Chief Information Officer
U.S. DEPARTMENT OF TRANSPORTATION

3:15 p.m.

Afternoon Refreshment & Networking Break

3:35 p.m.


Using Performance Measurement To Enhance Municipal Sustainability And Transparency

Performance measurement is recognized as a useful tool in provincial and federal government programs. Increasingly, the demands on municipalities to enhance community sustainability and citizen transparency are prompting municipalities to utilize similar tools to tell their performance story.This session will highlight one rural municipality and their experiences exploring, using and reporting municipal performance through structured performance measurement approaches.

Specifically, this session will share the City of Brockville’s lessons learned in the use of logic models and indicators at the municipal level, and will highlight uses of indicators at a broad level, with a specific focus on Economic Development Key Performance Indicators to demonstrate the effectiveness of KPI’s in the municipal context. From this session, you will gain the tools and techniques needed to enhance your organization’s sustainability and transparency, including how to:

• Developing results logics for various dimensions of municipal/community services
• Manage citizen expectations and promote transparency of reporting and performance stories
• Use performance measurement internally as a means of guiding municipal decision making
• Implement performance measurement at the municipal/community level to promote a sustainability agenda

Dave Paul, Director of Economic Development
CITY OF BROCKVILLE, ONTARIO

Francis Loughheed, Director of Facilitation
TIMORIDGE GROUP INC.

4:25 p.m.

More “How To's” To Help You Get The Work Done:
An Interactive Panel Discussion With Today’s Speakers

Need to dive deeper into specific topics? Want more details? Here’s your chance!
Available speakers from today’s sessions will answer your questions and help you renovate your own performance measurement and management plan. Digest what you’ve learned and apply it to your own initiatives to get feedback and ideas for improvement.

4:55 p.m.

Chairperson's Recap & End of Day One

5:00 p.m.

Networking Reception: Please Join Us!

We invite you to join us for a drink as you relax with your peers. All seminar attendees and speakers are welcome to join us for this special opportunity to continue networking. Don't miss this chance to benchmark new ideas over complimentary drinks!

Sign up during the day for dinner with a group. Take advantage of Ottawa’s fine dining while you continue to network with your colleagues.