Dear Communications, Marketing and HR Executives:
Brands: it can be a controversial word and start many passionate debates. But whether you're for them or against them, the world is dominated by brands. In every aspect of our lives – where we go, what we do, what we remember and what we recommend, we're influenced by and make choices based on our experience and relationship with brands. The most successful brands have four common attributes:
- They're reliable – customers know what to expect and the company delivers on expectations
- They inspire – customers and employees are passionate and even emotional about what the brand represents
- They engage – employees connect with customers by delivering the brand promise and maintaining the brand values and standards
- They tell stories – brands have a meaning that is infused with all the customer and employee interactions they comprise
For a brand to be truly successful, it has to deliver on these four attributes both externally and internally. Traditionally, the external focus reaped all the attention and energy, but in recent years and especially in volatile economies, those brands which are thoroughly established and supported internally will have the most resilience.
That being said, many companies still treat the development and support of their internal brand as an afterthought, as a "nice to have" when they have the time and resources to get around to it. After all, they have practical business priorities to manage. But that can be short-sighted.
WHY IS THIS A MUST-ATTEND CONFERENCE?
We know that companies who make the investment in aligning their employee and customer experiences have a significant advantage in the marketplace, an advantage that translates into their bottom line and their market value. Increasingly, current research makes this very clear.
Developing strategies that provide a roadmap and bring together the key functions required to implement the brand and its promise throughout the organization is what our participants are willing to share. Collaboration is a hallmark of communicators and their work style. Don'’t miss this opportunity to benchmark best practices with your peers!
At A.L.I.'s 24th Internal Branding Conference, March 30 – April 2 in Toronto, we'll tackle the challenges of effective internal branding and address how to move it higher on the list of priorities by learning valuable insights from the first-hand experience of your peers and their partners, including how:
- BMW Group Canada built a strong internal culture of brand ambassadors to launch their rebranding campaign
- Delta Hotels strengthened its brand by linking employee commitment to guest loyalty
- Nokia Canada renewed its company culture and values using an internet-driven experiences approach
Register today by calling our conference hotline at 773-695-9400, or register online, to hear from communicators, marketers and human resources professionals practicing successful internal branding strategies. It's time to realize the competitive differentiation that well-executed brand alignment can deliver.
I look forward to seeing you in Toronto where we'll demystify how to develop an internal brand that your employees can bring to life and that engages your organization for better business results.
Regards,
Jacqueline Taggart, Senior Consultant – Communication
WATSON WYATT WORLDWIDE
Conference Chairperson
P.S. Make your investment pay off even more by bringing your communications, marketing, and HR teams! Register three delegates and the fourth is FREE! Click
here for details or call (773) 695-9400. |