8:00 a.m.
Registration & Continental Breakfast

8:30 a.m.

Chairperson's Welcome & Opening Remarks

John R. Allen, Management Consultant
JOHN R. ALLEN MANAGEMENT CONSULTING

8:45 a.m.

How To Link Strategic Planning, Program Evaluation And Performance Measurement Into An Integrated Management System Focused On Results

The Marketed Health Product Directorate (MHPD) is a growing organisation of over 200 staff and experts created in 2002. It is responsible for ensuring that once health products reach the Canadian market, there is on-going monitoring and surveillance of serious adverse reactions to these health products, that risks for consumers are assessed and mitigated and that both users and health professionals are aware of these risks and can make informed choices on their use.

Continuous improvement efforts require reliable performance-based evidence of current program delivery to identify and seize opportunities for improvements. Since April 2006, MHPD developed a Strategic Plan, a Business Plan and a 1 year Operational Plan and the required functional plans, to translate strategies into long and short term business objectives. In a parallel stream, MHPD developed and implemented an integrated performance management framework which links results and resources from strategy to day to day program delivery.

• Linking strategic, business plans, operational plans and performance management through the right systems, tools, practices to achieve horizontal and vertical information integration
• Measuring organisational performance through time tracking
• Reporting monthly performance to management
• Being prepared to respond to any internal and external enquiries
• Integrating program evaluation into mid- and long-term practices for continuous improvements

• The approaches, systems and tools adopted to meet all information needs on MHPD's business and performance including questions from Parliamentary Committees on Health or Main Estimates/Public Accounts, from Central Agencies (TBS, the OAG,) or Canadians
• How change is being managed within MHPD
• The resources, expertise and the best practices used
• The critical success factors used to make it work
• Overall lessons learned

Francine Dubé, Manager of Planning, Budgeting and Reports,
Bureau of Strategic Initiatives and Planning,
Marketed Health Products Directorate, Health Products and Food Branch
HEALTH CANADA

9:45 a.m.

Speed Networking

Become acquainted with your fellow conference attendees in this fun and fast-paced forum! You'll have a chance to meet and greet your colleagues.

10:45 a.m.

Fostering Government Collaboration To Define, Collect And Share Performance Information That Drives Successful Results

The Ontario Municipal Chief Administrative Officer's Benchmarking Initiative (OMBI) is a partnership of 15 municipalities in the Canadian Province of Ontario. These municipalities which range in size from over 2.5 million to 30,000 have come together in order to establish performance measurements across most of the municipal services they provide. The partners feel that by establishing these benchmarks they will come to a better understanding of their services and will ultimately be able to provide their services in a more effective and efficient manner. OMBI has been cited as the leader in this type of effort in North America—no other collective of government bodies collects, shares and now publicly reports such a large (over 500 measures) diverse set of joint performance measures.

• Developing a structure, project office, and other committees of experts in each service
• Developing the right performance measures
• Standardizing the definitions of the measures (the OMBI data dictionary)
• Standardizing costing including allocation of "overhead" type costs
• Streamlining data collection—including the development of a web-based Data Warehouse
• Meeting mandatory guidelines for government reporting on performance measurement

This fascinating case study will also share some of the actual measures and results of this unique government collaboration. You'll hear, firsthand, about the ongoing use of the measures in each of the municipalities. All levels of government can benefit from the lessons learned during this innovative government partnership and benchmarking initiative that's setting the standard for government accountability and results.

Stefan Loker, CMA, AMCT, Manager of Performance Measurement & Benchmarking
REGIONAL MUNICIPALITY OF WATERLOO, ONTARIO

11:45 a.m.

How To Develop Performance Management Tools To Closely Monitor The Attainment Of Outlined Financial Objectives

The Université du Quebec a Montréal (UQAM) is a public university with over 40,000 students. Similar to any business, shifting the organisational paradigm from an operationally focused one to strategic-centric poses significant challenges.

Similar to other universities, hospital, and social work agencies, UQAM is a professional bureaucracy that struggles with the particular hurdles which are specific to this type of organisation and which imposes strategic planning and performance management approaches that are different than those usually observed. In addition to this, UQAM is now contending with a major financial crisis.

As a result, the university's strategic and tactical climate has changed. Accountable to the government in how it manages its financial health prior to receiving critical financial aid within imposed timelines UQAM is propelled towards revising its current balanced scorecard approach to efficiently manage strategic activities while adding focus on tactical dashboards to manage daily operations.

The development of performance management tools to closely monitor the attainment of outlined financial objectives will help the university evaluate the cost and efficiency of all its processes and provide a solid foundation for broader and more extensive initiatives later on.

This session will focus on the actions UQAM is taking and the challenges it is overcoming to deploy and maintain a performance management system that appeases both immediate tactical government requirements as well as nourish future balanced scorecard initiatives. Finally, UQAM will highlight its best practices that any early adopter performance management institution can relate to.

Learn from this insightful organisation how you too can better manage your performance initiatives to ensure innovative, efficient programs.

Lise Carrière, Director, Institutional Research Department
UNIVERSITÉ DU QUEBEC A MONTRÉAL

Tanya Bressi, Director, Business Intelligence
UNIVERSITÉ DU QUEBEC A MONTRÉAL

Join a group of your colleagues for lunch with an informal discussion facilitated by one of our expert speakers. Take this opportunity to connect with others in a small, interactive group setting to network and brainstorm solutions to your most pressing performance measurement for government concerns.

2:15 p.m.

Developing Meaningful Performance Measures That Focus On Efficiency, Quality And Desired Program Outcomes

Developing meaningful performance measures that are efficient, address priorities in a meaningful way, and result in desired program outcomes, are an arduous task for any organisation. Quality performance measurement is especially challenging for public agencies.

As it is imperative for all government to be able to validate its resources, this includes manpower, funding and materials, performance measurement is imperative for managers to use in order to make the most accurate and informed decisions. This will enable them to properly allocate their most important resource -- their workforce.

• The issues with collecting the right data the first time to make informed performance measurement decisions
• Having a process to track and report progress and ensure accountability
• Deploying and validating a capabilities assessment program
• Connecting strategic objectives to budget formulation and resource allocation

Colonel Robert Testa, Director, Defence Strategy Management
NATIONAL DEFENCE CANADA

Craig Miller, Director, Force Planning and Program Coordination
NATIONAL DEFENCE CANADA

3:45 p.m.

How To Build, Access And Use Data As A Tool To Establish Benchmarks For Performance And Improve The Services You Provide To Citizens

In 2001, The Ontario Ministry of Municipal Affairs and Housing launched the Municipal Performance Measurement Program (MPMP), which requires municipalities to collect data and publicly report on a prescribed set of measures in 12 core municipal service areas.

Now, in partnership with the Association of Municipalities of Ontario (AMO), the Ministry has developed the Municipal Information and Data Analysis System (MIDAS). MIDAS is a user-friendly web tool that enables municipalities to access and analyze municipal financial and performance data. It allows for sharing and comparing data with peer municipalities in order to better establish benchmarks for performance. The tool also converts financial and MPMP data into meaningful reports and presentations.

• Incorporating data and comparisons into budgeting processes, program evaluation and service/program reviews
• Influencing the prioritization of strategic priorities within municipalities
• Highlighting the acceptance of performance data as a critical component in decision-making

The focus on improving access to performance and financial data enables municipalities to move closer towards evidence-based decisions on programs and services for their municipalities and the citizens they seek to serve.

Municipalities in Ontario are part of the performance measurement discussion and demonstrating a growing interest in applying performance measurement data into municipal budgets as well as strategic and operational plans.

Andrew Posluns, Director, Intergovernmental Relations and Partnerships Branch,
Local Government and Planning Policy Division
ONTARIO MINISTRY OF MUNICIPAL AFFAIRS AND HOUSING

4:45 p.m.
Chairperson's Recap And Close Of Day One

We invite you to join us for a drink as you relax with your peers. All conference attendees and speakers are welcome to join us for this special opportunity to continue networking. Don't miss this chance to benchmark new ideas over complimentary drinks!

Sign up during the day for dinner with a group. Take advantage of Ottawa's fine dining while you continue to network with your colleagues.