8:30 a.m. - 11:30 a.m.
MORNING POST-CONFERENCE WORKSHOP C
Continental breakfast will be provided at 8:00 a.m. for the morning workshop attendees.
How To Leverage Technology To Manage
And Report Performance Information
Public sector organizations at all levels — federal, state, local and non-profits — are feeling the squeeze between rising expectations and shrinking budgets. Stakeholder needs continue to mount, yet financial pressures limit many organizations' ability to increase funding to meet demands. In the face of these pressures, public sector organizations must find ways to radically improve performance toward their missions, undertaking innovative reforms, and competing or partnering with private sector organizations for the delivery of goods and services.
As part of this shift, public sector organizations have turned to performance management which links together goals and objectives to program execution through performance measures. What role does technology have in this performance management journey? Are desktop tools like Microsoft Word, Excel and PowerPoint robust enough to manage the process or do they create new silos of information and reflect hidden sources of errors? Do organizations have to invest in expensive data warehouses layered with unwieldy IT systems or can they rely on simple-to-deploy solutions that leverage their current investments?
This session will provide you with recommendations and best practices based on the experiences of hundreds of organizations — including the U.S. General Services Administration (GSA), one of the most mature federal performance management deployments.
Specifically, this workshop will cover how you can use technology to:
- Transform goal development from its current isolation in the planning office to an exercise that is relevant to more stakeholders, is more interactive, and more explicitly tied to organizational operations
- Go beyond haphazard measure collection and display, to coordinated workflow that supports role-based entry, approval, and the publishing of key performance indicators
- Change the focus of reporting results so that it includes internal periodic operational performance reviews, not just externally-driven mandates
This workshop is not about a particular vendor's product, but is about technology in general and how it can help you and your organization manage and report performance information. This session will be very interactive and will demonstrate what role technology can play in your program execution.
WORKSHOP LEADERS: Mike Bettencourt, Solution Manager, Enterprise Performance Management for Finance, SAP Strategy Management, is chartered with requirements gathering, prioritization, and delivery of innovative strategy management products as part of SAP's broader Enterprise Performance Management for Finance offerings. Leveraging over 12 years of experience in building products and delivering solutions for both large and small commercial and public sector organizations, Bettencourt is responsible for translating and driving relevant and innovative requirements that improve business performance into usable software. Bettencourt has spoken with and presented to 100s of organizations on numerous topics related to Performance Management. Prior to joining SAP, Bettencourt held several roles in Sales and Professional Services for Pilot Software (acquired by SAP) as well as Oracle.
Malcolm Faulkner is a Solutions Marketing Director at SAP responsible for defining and driving the vision of innovative strategy management solutions that are part of SAP's broader Enterprise Performance Management portfolio. With over 20 years of experience, Faulkner is responsible for the design and development of solutions for improving business performance, across multiple industries including: brokerage, utilities, and hi-tech. Over the past decade, he has contributed to and presented both technical and business related material on performance management, in a variety of forums.
Prior to joining SAP, Faulkner worked in Sales and Education Services at Siebel Systems and OpenPages, and as an independent consultant. He holds a B.S. in Computer Science from London University’s Imperial College and an M.B.A from the Stern School of Business, New York University.
Testimonials From Past SAP Workshop Sessions:
"Very good presenter. Put all this info into perspective, provided more info than any other presenter, and was great at reading his audience."
"Provided great examples that were tied in with theory - - provided relevant
methods of application."
"Very dynamic... I have learned a lot!"
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