Take performance measurement from complexity to clarity through these interactive workshops guaranteed to jumpstart your conference experience. These information-packed sessions are a great opportunity to network with fellow attendees while taking a hands-on, common-sense approach to mastering measurement that will enhance your understanding of the informative, case study presentations throughout the entire conference.

Choose A or B or BOTH for maximum value and learning

Performance Measurement: How To Do It, How To Use It

What gets measured, gets done. A sound performance measurement system drives government in a positive direction. It strengthens accountability to elected officials, it demonstrates value for money to taxpayers, and it reinforces and supports modern planning and quality assurance processes. Most importantly, performance measurement is instrumental in improving government performance at the customer, operational and strategic policy levels.

This workshop provides a simple, step-by-step guide to developing meaningful and useful performance measures for government. What is more, it focuses on the use of performance measurement in reporting, decision making, and improving services. This is an intensive, interactive workshop with many examples and case studies from a variety of government agencies. It is guaranteed to jumpstart your understanding of performance measurement and to enhance your conference experience.

• Defining the program mission
• Identifying and classifying program results
• Selecting performance indicators

• Performance planning and reporting
• Linking performance measures to a variety of management processes
• Applying simple, analytical techniques

WORKSHOP LEADER: John R. Allen is a management consultant from Toronto with 30 years experience in government performance measurement. He has served governments at all levels in both the United States and Canada, including the U.S. Department of Energy, the States of Oklahoma, Nevada, and Wisconsin, the Cities of Seattle and Toronto, along with Montgomery County, MD, and many others.

12:00 p.m. - 1:30 p.m.
Afternoon Break / Lunch On Your Own

1:30 p.m. - 4:30 p.m.
AFTERNOON PRE-CONFERENCE WORKSHOP B

Performance Measurement: How High-Performing Organizations Develop, Balance, And Align Measures With Strategies

You have a strategic plan to set clear goals for your agency; you have established strategic outcomes. Now the focus has shifted from preparing plans to implementing them – to measure and improve agency performance and to align work unit outputs with agency-level goals.

Performance measurement is just plain ol' good management, the key to results – so why is it so hard to measure performance? For one thing, no one approach works for all agencies. There are some basics that usually work, but you need to explore different approaches, for your agency as a whole and for components within your agency.

• Survey a variety of performance measurement approaches, their application, and their benefits/consequences
• Discuss approaches such as the "balanced scorecard", the "program logic model", and “earned value” along with where they might fit in your organization
• Address both balance and alignment of your measurement system to assist you in achieving your goals

WORKSHOP LEADER: Dr. John A. Wiles is a consultant in Washington, DC, at Enlighteneering, Inc. with more than 40 years of leadership, management, and consulting experience in both the public and private sectors. He has worked internationally and with the Departments of Commerce, Education, HHS, and Transportation (to name just a few), as well as within the financial and educational communities.