Choose the morning or afternoon workshop or BOTH for Maximum Value & Learning

Performance Measurement: How To Do It, How To Use It

What gets measured, gets done. A sound performance measurement system drives government in a positive direction. It strengthens accountability to elected officials, it demonstrates value for money to taxpayers, and it reinforces and supports modern planning and quality assurance processes. Most importantly, performance measurement is instrumental in improving government performance at the customer, operational and strategic policy levels.

This workshop provides a simple, step-by-step guide to developing meaningful and useful performance measures for government. What is more, it focuses on the use of performance measurement in reporting, decision making, and improving services. This is an intensive, interactive workshop with many examples and case studies from a variety of government agencies. It is guaranteed to jumpstart your understanding of performance measurement and to enhance your conference experience.

• Defining the program mission
• Identifying and classifying program results
• Selecting performance indicators

• Performance planning and reporting
• Linking performance measures to a variety of management processes
• Applying simple, analytical techniques

WORKSHOP LEADER: John R. Allen is a Management Consultant from Toronto with 30 years experience in government performance measurement. He has served governments at all levels in both the United States and Canada, including the U.S. Department of Energy, the States of Oklahoma, Nevada, and Wisconsin, the Cities of Seattle and Toronto, along with Montgomery County, MD, and many others.

Testimonials From Past John Allen Sessions:

"Great jump start to the conference."

"Helpful ideas for developing and linking performance measures! Thanks!"

"John is very knowledgeable and interacts well with the workshop participants.
I appreciated the application of performance measurement concepts to government.
Great job!"

"Thank you!! Excellent presentation and speaker. The handouts were great."

"John was an excellent presenter. He expertly used his experience/knowledge to help participants understand the power of performance measurements."

11:30 a.m.- 12:30 p.m. Lunch On Your Own

How is performance measured in your organization? Based on friendship, politics or gossip? Based on the most recent complaint? Based on a gut feeling or on outdated traditions?

What if there was a way to manage the structural, behavioral and procedural components of performance that could both improve outcomes and ease their achievement?

• Clear expectations of performance
• Objective assessment of performance
• Ability to track progress throughout the review period
• A culture of accountability

The result? Proof of performance or the absence thereof. In this hands-on workshop, you will be actively involved in articulating your organization’s expectations in a way that rallies performance around measurable outcomes. You will leave with a greater ability to execute priority organizational initiatives sooner and more smoothly within your organization.

Finally, you will learn how to craft customized performance expectations using evidence based performance measures. Doing so will help ensure that expectations within and among reporting relationships are both measurable and aligned.

WORKSHOP LEADER: Francie Dalton, CMC, President, Dalton Alliances, Inc., specializes in the communication, behavioral and management sciences. She works with organizations that want to bridge the gaps between where they are and where they want to be to increase profits and productivity. Francie's work in the area of leadership development has been featured in Harvard Management Update, CEO Magazine, Investors Business Daily, American Way Magazine, The New York Post, MSN Money, NY Times, and more. She has been a regular columnist for the Washington Business Journal on issues of leadership, and has appeared on CNN Financial News Network, where she was interviewed about her work in the areas of leadership and performance measures.