8:00 a.m.
Continental Breakfast & Networking

8:30 a.m.

Chairperson's Opening Of Day Two & Presentation:
How To Survive And Thrive Using Both Performance Measurement And Program Evaluation To Adapt To The New Administration's Performance Framework

Every government agency is required to create and use a set of performance measures, but how can you be sure your agency is measuring the right things? This session will teach you how you can integrate performance measurement and program evaluation. What are the questions your agency's program evaluation department must answer to help you gather tools to choose the right program evaluation model for your government program?

• Why and how to use both performance measurement and evaluation
• What are the things successful executives need to know and do to promote the effective use of performance measurement and evaluation
• A framework for measuring the intangibles and the "squishy" outcomes
• How several agencies have improved this evaluation and
  performance measurement capacity
• How to adapt current practices to the new Administration's Performance Framework

Ted Kniker, Director of Consulting Services
FEDERAL CONSULTING GROUP

10:05 a.m.

Demystifying Social Media: Why It Is Relevant For The Public Sector And Useful For Program Management

In today’s high tech world, government workers are being pushed from all directions to be more responsive and transparent in their dealings with the public. The trend undoubtedly stems from a growing awareness of social media tools and their usefulness in both private and public sector organizations. But many managers are still wondering just what social media is and how these tools are relevant for public employees.

• Why social media is worth the hype
• Major and niche social media platforms – including Twitter, Facebook and wikis
• Novel ways for using social media to increase transparency and engagement
• Web 2.0 tools for program management
• Social platforms for driving efficiency

Andrew B. Einhorn, CEO & Cofounder
OHMYGOV, INC.

11:00 a.m.

Making Performance Information More Useful For Assessment And Accountability Across A Widely-Dispersed, Large Agency

In order to promote the further use of performance information throughout an organization, to improve decision making and accountability, it is important to recognize the different types of performance that are being measured, the different needs for performance information across the levels of management, and how to effectively manage across these different types of information. The practices and experiences of the U. S. Department of the Interior, with 9 bureaus, 2400 field locations, and responsibility for 20% of the area across the nation will be discussed as examples of the effectiveness of these practices in promoting the use of performance information.

• Better understanding of the different levels of performance measurement, and how to use them more effectively across a large organization
• Tracking trends in performance and corresponding funding investment
• Making performance information more relevant to executives and thereby promoting its further use throughout the organization
• Producing an agency-wide performance assessment that is more readily understandable by the public

Dr. Richard Beck, Director, Office of Planning and Performance Management, Policy, Management and Budget
U.S. DEPARTMENT OF THE INTERIOR

Join a small group of your colleagues for lunch with a discussion facilitated by one of our expert speakers. Take this opportunity to join others in an interactive group setting to network and brainstorm solutions to your most pressing performance measurement concerns.

1:25 p.m.

Group Exercise: Brainstorm Solutions And New Ideas You Can Use

You asked for it, you got it! Interact and discuss solutions to your performance measurement challenges with your fellow attendees and our experienced speakers. You will leave with new tools and hands-on experience and ideas for more successfully applying best practices to your own performance measurement initiatives.

2:20 p.m.

Citizen–Centric Reporting:
Making Government Accountable To Its Citizens

The Association of Government Accountants (AGA) is a non-profit association comprised of over 15,000 government financial management professionals nationwide representing federal, state and local governments. To meet AGA's vision of advancing government accountability, AGA has created the Citizen Centric Reporting (CCR) initiative. This initiative is intended to foster innovative means of communication between governments and their citizenry. The report is designed to provide meaningful and understandable information about the financial condition and performance of the government to its citizens, that answers the question, "Are we better off today than we were last year?"

In this session, you will learn how to use citizen-centric reporting to demonstrate the outcomes you are achieving to your stakeholders. Content guidelines will be discussed, as well as lessons on how you can create your own report. A state and local government will be featured; and, a highlighted report will be from a township fire department that wanted to tell its story to the citizens in a brief but candid document.

Eveanna Barry, MS, Director of Performance Reporting
ASSOCIATION OF GOVERNMENT ACCOUNTANTS

3:35 p.m.

Weathering The Economy Without Sacrificing Customer Service Or Performance Management

The current fiscal crisis sweeping the nation has cut deeply into the budgets and staffing levels for critical government programs, while at the same time, the demand for services have increased exponentially. In this session, Silicon Valley's County Assessor will discuss why customer service and performance management are critical components for not only managing limited resources, but excelling during the "Great Recession."

Santa Clara County, California, has spent the past 15 years tying together performance measurement and management, technology and customer service to provide a model for excellence during these extraordinary times. Responsible for assessing the values of nearly half a million parcels with an assessed value in excess of $303 billion, the County has had to manage an increase in demand for assessment reductions (in 2009 the office reduced the values of nearly 100,000 homes) despite deep staffing cuts due to California’s dire fiscal crisis.

• Integrating customer service, technology and performance management in the staff culture to achieve efficiencies and prioritize limited resources
• Applying customer service tools and performance management to not only streamline existing processes, but cope with unplanned crises
• Using these tools to earn the support of other elected officials responsible for setting government budgets

Larry Stone, Assessor
COUNTY OF SANTA CLARA, CALIFORNIA

4:30 p.m.
Chairperson's Recap:
Key Takeaways And What To Do When You Get Back To The Office

We'll recap the highlights of the past two days and ask you to share key insights and next steps with the group.

Ted Kniker, Director of Consulting Services
FEDERAL CONSULTING GROUP