Dear Communications, Marketing or HR Executive:
Great companies are great at two things:
- Their employees are passionate, especially when they are empowered to deliver superior customer service or products
- Their customers are passionate about the value, the products and the experience delivered by employees
For a brand to be truly experienced by consumers, employees must understand and embrace their organization's brand, and be prepared to deliver on it. When this occurs, companies win in the marketplace and they create a cohesive, compelling and enriching culture that translates to direct and positive impact on the bottom line.
With that being said, most companies develop their internal and external brands in silos. Marketing takes care of the customer experience and HR takes on the employee experience. Corporate Communication is often left the thankless task of trying to make the two brands meet. New research shows that companies who truly align both employee and customer experiences (and make sure their employees are able to deliver on the brand promise) have a significant advantage in the marketplace.
Figuring out how to get our entire workforce, our partners, and our key stakeholders to promote and live the principles that make us unique needs our top attention.
Brand and company reputation are also key factors in attracting and retaining talent. People are the key factor in delivering the brand’s promise to customers. Alignment of the two makes good business sense. But how do companies do this? What strategies can you use to start the process and bring different functions together? Can formerly competing departments really collaborate on an aligned brand program?
In this dynamic and intersecting world of branding and communications today, it can be difficult to keep up with trends, let alone stay on the pulse of who’s doing notable work. At A.L.I.’s 25th Internal Branding Conference this May, we'll tackle these issues and other questions while bringing you cutting-edge research and practical case studies.
At this conference, you will learn, firsthand, about internal branding strategies employed by leading organizations, including how:
- ServiceMaster created a single, values-driven growth culture without compromising the integrity of each of its highly recognized, industry-leading brands
- Kaiser Permanente identified and overcame the challenges of aligning a highly unionized, but decentralized company
- NASA's Langley Research Center "found its voice," engaged its staff in a new way of talking about the organization, and learned how to tell its real story
Attend "Internal Branding: How Branding And Communications Drive Employee Engagement And Improve Your Organization's Bottom Line," May 11-14, 2009, and learn priceless insights from your peers.
Register today by calling our conference hotline at 888-362-7400, or register online to hear from communicators, marketers and human resources professionals practicing successful internal branding strategies. It's time to realize the competitive differentiation that well-executed brand alignment can deliver.
I look forward to seeing you this May in Washington, D.C. where we’ll solve the mysteries of how to develop an internal brand that your employees can bring to life and that engages your organization for better business results.
Regards,
Kathryn Yates, Global Practice Director – Communication
WATSON WYATT WORLDWIDE
Conference Chairperson
P.S. Make your investment pay off even more by bringing your communications, marketing, and HR teams! Register three delegates and the fourth is FREE! Click
here for details or call (773) 695-9400. |