employee experience

Doing More with Less – Effective Multitasking Tips

Written by Patty Youngclaus, Brilliant Ink. I’m sure I’m not alone here, but as a working parent with three small children, I am challenged every day to do more with less. More planning, more organizing, more thinking, more housework, more peacemaking, more teaching, and more learning. All with less time, less energy, less sleep, less

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The Link Between Employee Experience and Customer Experience

Written by Mark Emmons, Dynamic Signal. David Armano is the Global Strategy Director at Edelman where he focuses on helping companies navigate digital transformation. And, yes, that means educating clients on new technology. But he said companies are underestimating an even larger cultural shift. “There has been an inversion in trust,” Armano explained. “Employees, consumers

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Internal/External Brand Perception

New research shows that only 19% of employees globally think their employee experience and image of their company matches up with the external brand image. According to a report by Weber Shandwick, the global public relations firm, less than a fifth of employees feels there is strong alignment between their employer’s external image and the

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Do you have workers on tap (and if not, when will you)?

Do you have workers on tap (and if not, when will you)?

This article was written in conjunction with Waggl and Courtney Harrison, Principal, Medius Advisory Group.   n case you haven’t heard yet, change is coming to the workplace – and fast. According to a 2017 study conducted by independent research firm Edelman Intelligence and commissioned in partnership by Upwork and Freelancers Union, 36 percent of the total workforce

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One moment in time: how to create memorable employee experiences

  If you look back on your working life, what memories stand out? Chances are you’ll remember specific moments that have come to define how you feel about a particular role or organisation. We remember these moments so vividly because of what psychologists call the peak-end rule. When we review an experience after the event,

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Workplace Managers Anticipate Big Challenges as Generation Z Enters the Workplace

Workplace Managers Anticipate Big Challenges as Generation Z Enters the Workplace

  NEW YORK, NY – October 24, 2017 – Generation Z (Gen Z) is being met with a high-level of apprehension and doubt as they begin to graduate from college and enter the workforce for the first time. According to a national survey of workplace managers released today by APPrise Mobile, a mobile employee communications and engagement

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employee experience

What is “employee experience design” (EXD)? Definition, origins, examples.

Written by Ephraim Julius Freed, Internal Communications Manager & Intranet Manager, Employee Experience leader. In a nutshell: Employee experience design (EXD) describes a holistic, audience-centric approach to delivering HR, internal communications, the digital workplace and physical office spaces. EXD combines user experience design and research, cross-functional collaboration and solutions, employer brand and values, and product

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Is employee happiness the key to a better customer experience?

Is employee happiness the key to a better customer experience?

Written by StaffConnect founder and CEO, Bulent Osman The recent article from Lord Price Employee happiness is the key to a fairer and more prosperous society refers to the “John Lewis happiness principle” and has got me thinking about the connection between employee happiness and the impact it has on the customer journey. We all know that

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employee experience

How Employee Experience Can Help Increase Employee Engagement

By Amanda McClay, Tribe, Inc. Employee experience is getting a lot of attention in the internal communications world lately. One reason may be that we continue to see studies indicating lower employee engagement, which means less motivated employees, lower retention rates and poor company performance. Companies are struggling for an answer and don’t know where

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