Written by Catherine Andrews, April 5, 2018. Today we’re used to engaging with government by tweeting, email, web surveys and more. But take a step back and think to 100 years ago—nothing was the same. The only way to interact with your government was to write letters, visit city hall in person or attend open
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Written by Kathryn Stokes, NAGC President Crisis communications planning has never been more important than it is today. The proliferation of social media has the ability to turn any event into an out-of-control news cycle in the blink of an eye. Social media may not be the culprit, but more often these days, groups use
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By Siv Rauv, Elcom’s blog. Back in the early 1990s, many were skeptical about the prospect of email becoming a viable digital communication tool. Some even doubted the influence that the Internet itself would have on business. However, it didn’t take long for both the web and email to move from the fringes to a
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Change the landscape of your Internal Communication with metrics from your key digital channels – intranet, email, social and video. As an internal communicator you know the value of measurement. However, less than 50%* of senior internal communications managers believe their team have the digital and technological skills needed. Measuring communications across your channels doesn’t
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Written by: Dan Chenok A Citizen-Centric Government experience is going to be the new normal in today’s Digital world. Mark Fisk is the lead author for this article. Mark is a Partner within IBM’s Global Business Services division. I had the privilege of recently attending the Citizen’s Engagement Summit hosted in Washington, DC to learn
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