Interactive Panel Discussion: Overcoming Obstacles in Creating A Performance Assessment Culture – SOUTHERN INSTITUTE ON CHILDREN AND FAMILIES, FEDERAL EMERGENCY MANAGEMENT AGENCY & PARTNERSHIP FOR PUBLIC SERVICE

2:00pm – 2:35pm

Join this interactive panel discussion and learn how to measure process performance in real time and how to create performance measures that would be important from a customer’s viewpoint

Panelists :

Vicki Grant, PhD, MSW, Lean Six Sigma Black Belt, Vice President for Performance Improvement, SOUTHERN INSTITUTE ON CHILDREN AND FAMILIES

Carlos Dávila, Business Management Division Director for Recovery, Office of Response and Recovery, FEDERAL EMERGENCY MANAGEMENT AGENCY

Judy England-Joseph, PARTNERSHIP FOR PUBLIC SERVICE