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Take performance measurement from complexity to clarity through this interactive workshop guaranteed to jumpstart your conference experience. This information-packed session is a great opportunity to network with fellow attendees while taking a hands-on, common-sense and practical approach to mastering measurement that will enhance your understanding of the informative, case study presentations throughout the entire conference.
10:00 a.m. to 5:00 p.m.
PRE-CONFERENCE FULL-DAY WORKSHOP A
Registration and refreshments will begin at 9:30 a.m. for pre-conference workshop attendees.
Lunch is on your own, though afternoon refreshments will be provided.
Performance Measurement 101: How To Do It, How To Use It
What gets measured, gets done. A sound performance measurement system drives government in a positive direction. It strengthens accountability to elected officials, it demonstrates value for money to taxpayers, and it reinforces and supports modern planning and quality assurance processes. Most importantly, performance measurement is instrumental in improving government performance at the customer, operational and strategic policy levels.
This workshop provides a simple, step-by-step guide to developing meaningful and useful performance measures for government. What is more, it focuses on the use of performance measurement in reporting, decision making, and improving services. This is an intensive, interactive workshop with many examples and case studies from a variety of government agencies. It is guaranteed to jumpstart your understanding of performance measurement and to enhance your conference experience.
PARTICIPANTS WILL LEARN:
How to develop performance measures, by:
- Defining the program mission
- Identifying and classifying program results
- Selecting performance indicators
How to use performance measures to achieve customer-focused, as well as strategic goals and objectives, through:
- Performance planning and reporting
- Linking performance measures to a variety of management processes
- Applying simple, analytical techniques
WORKSHOP LEADER: John R. Allen is a Management Consultant from Toronto with more than 30 years experience in government performance measurement. He has served governments at all levels in both the United States and Canada. Some of John's recent clients include Health Canada, Citizenship and Immigration Canada, Industry Canada, the Department of Foreign Affairs and International Trade, the U.S. Air Force, the State of New York, the provinces of Ontario and Nova Scotia, and many others.
Testimonials From Past John Allen Sessions:
"Thank you for an informative session."
"This was a great session. The wealth of experience of the workshop leader was obvious."
"Excellent information with solid examples and explanations. It generated good,
tangible ideas to take home."
"Great workshop and very good materials and examples."
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