Workshop B: Applying Lean and Systems Thinking to the Public Sector to Create a Culture of Learning and Improved Program Performance- IMPAQ INTERNATIONAL, LLC & SOUTHERN INSTITUTE ON CHILDREN AND FAMILIES

10:45am – 12:45pm

Systems thinking is an excellent body of knowledge for improving program performance.  This workshop will explore how systems thinking, lean methods and plan-do-study-act cycles are being used to change organizational cultures within the public sector.  We will describe how organizations become focused on customers and create an environment for learning and improvement.

Key concepts that will be discussed are below:

• Evils of batching and pushing work
• Time killers
• Operational data for real time management and improvement
• Tools: value stream mapping, Plan-Do-Study-Act cycles, and process behavior analysis
• Experiences in the field

Workshop Leaders: Vicki Grant, PhD, MSW is Vice President of the Southern Institute on Children and Families and is a founding partner in the newly established firm, Grant & Ravenell Process Management Group. Janet Reilly is with IMPAQ International, LLC