Written by: Kyla Sims, Bananatag Transparency. Authenticity. Inclusion. Why do words that symbolize really awesome things make internal communicators and employees roll their eyes so far back in their head they may just get stuck like that? Is it that they are overused? Or is it that organizations are saying they value one thing and
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Written by: Joanne Linden, CPS, CEAP, AdminUniverse Previously we explored the first two Leadership Fundamentals; Communication and Motivation – but there’s more! To fully engage your Administrative Leadership Role, we have a few more skills on the checklist. Whether you already have a firm grasp on these or you are just diving in, you should
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Written by: Joanne Linden, CPS, CEAP, AdminUniverse For most Administrative Professionals, leadership skills do not flawlessly develop overnight. They are collected and refined over time. In this two-part blog series, I will explore the Top 5 Leadership Skills needed to improve both resume development and role effectiveness. Communication Communicating as a leader is a magical
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Written by: Carl Rutman, Brightcove The world of live streaming is a little bit like the Wild West—an unpredictable frontier where the only law is Murphy’s Law. Between me and Brightcove’s two video pros, we’ve had our fair share of live streaming mistakes, but if you learn from our experience, maybe things can go a
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Written by: PoliteMail Software According to Gallup, 43 percent of American employees work remotely at least some of the time. As the workforce becomes increasingly dispersed, internal communicators need to adjust accordingly. How can you keep remote employees engaged, involved and connected to your company? Taylor Morrison, a homebuilding company with 1800 dispersed employees, determined
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Written by: Charong Chow, SocialChorus When you present your internal communications findings to the executive team, are you crafting compelling stories that incorporate data? Storytelling and data make a great match. Without storytelling, your data are just raw numbers and some survey results. Storytelling adds context to data when you present to your organization; it
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Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many
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Written by: PoliteMail Software Often articles and how-to guides about internal communications will offer a piece of advice like “identify the KPIs that work best for your organization,” but don’t specify exactly what those KPIs or metrics should be. There’s a good reason for that: Different types of organizations have different goals, and thus most
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Written by: Geoff Ables, C5 Insight It’s a question we hear all the time: “why do I need to track my activities in our CRM solution?” And it is often accompanied by other questions like, “why do we need to have a goal about the number of activities we’re tracking?” and, “for that matter, why
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Written by: Jason Anthoine, Audacity Stories are Powerful They can captivate audiences, inspire empathy and understanding, forge new connections, and compel others to take action. Stories also have the power to change the hearts and minds of your employees, customers, stakeholders, and leaders, making them incredibly effective tools for transformation and growth. As leaders and
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