Written by speakap Frontline employees consider the guidance of their supervisors as important support to speak up with their ideas for improving customer experiences, but they feel that the support of coworkers is more important. Scientific researchers therefore recommend supervisors to create an environment that leads to the establishment of strong, mutually trusting relationships among
By Steve Graham, Conerstone University. In most businesses, an “Employee Engagement Survey” goes out once per year to determine how engaged employees are with their jobs. The survey seeks to determine whether a person finds their job rewarding, feels like they have a real stake and interest in the company and cares about the overall
By Lise Michaud, Founder of IC Kollectif The internal communication profession faces turbulent times and the role of IC practitioners may well be at a turning point. Caught between multiple increasing challenges brought about by the impact of technology, the convergence and integration of communication disciplines and over-riding agendas like employee engagement and advocacy, the
Posted by Andie Allan, StaffConnect Group The world around us is changing, with most of us wanting access to information and constant communication from wherever we are and whenever we want. The rise of Millennials in the workplace means expectations are also changing around the tools we need to do our jobs effectively. With employee
Written by StaffConnect founder and CEO, Bulent Osman The recent article from Lord Price Employee happiness is the key to a fairer and more prosperous society refers to the “John Lewis happiness principle” and has got me thinking about the connection between employee happiness and the impact it has on the customer journey. We all know that
In the first of a two-part series, internal communications specialist David Kenny explores why a sense of purpose is so important in the workplace to foster real employee engagement. The more complex our world gets, the busier we are, the more ‘reductionist’ our perspective can become. Really easily, we can be pushed into a
Written by Emma Hanley, Newsweaver Communications Specialist There is nothing more engaging than a great story teller and Rob Biesenbach knows all about it, especially the invaluable role storytelling can play in the world of internal communications today. Rob is a communication professional, an actor and very much in-demand speaker, and last month we collaborated
The other day I read a blog post by my good friend and former colleague David Sable, CEO of Young and Rubicam, entitled “My 7 Predictions for 2017 From A Cloudy Crystal Ball”. As usual it was an interesting read and stimulated a great deal of thought. David was trying to avoid the traditional prognosis
Written by Ciara O’Keefe, StaffConnect Imagine a scenario where a sales director is asking their CEO for budget for a new sales tool. This tool has been proven to increase sales productivity by 16%, customer satisfaction by 23% and loyalty by 21%. Do you think their request would be approved? A recent study by Aruba,
Written by Claire O’Brien, originally published on the Newsweaver blog on November 7, 2016. If your internal communications challenge is to create engaging content for readers who just happen to be employees, then a content strategy for your internal communications newsletter is a very important part of ensuring you get that engagement. An employee email