It’s the question every digital manager dreads: are you truly connected with your remote workers? There are many advantages to having a remote workforce, but typically communication quality isn’t one of them. With the geographical distance between you and your team members, not to mention the difficulty of gauging the right tone over email, it
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Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many
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Written by: Charong Chow, SocialChorus Modern communications are more than just email blasts. In our last installment, Shel Holtz of FIR was talking with Jana Dawson, Director of Corporate Communications, and Jaycee Breese, Corporate Communications Representative, at Westar Energy in Kansas City, Missouri. They were discussing the difficulties of reaching over 2,400 employees out in
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