Written by: Gregg Apirian, SocialChorus For most companies, the customer comes first. Employees work hard every day to improve the customer experience — from brand perception to advancing products and services to delivering timely and valuable customer service. These hard-working employees are the brains and glue that hold the customer experience together and, in many
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Written by Mark Emmons, Dynamic Signal. David Armano is the Global Strategy Director at Edelman where he focuses on helping companies navigate digital transformation. And, yes, that means educating clients on new technology. But he said companies are underestimating an even larger cultural shift. “There has been an inversion in trust,” Armano explained. “Employees, consumers
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Written by StaffConnect founder and CEO, Bulent Osman The recent article from Lord Price Employee happiness is the key to a fairer and more prosperous society refers to the “John Lewis happiness principle” and has got me thinking about the connection between employee happiness and the impact it has on the customer journey. We all know that
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