How To Bridge The Communication Gap Between Your IT And Business Colleagues–VOLKSWAGEN GROUP OF AMERICA

3:20pm – 3:55pm

Learn strategies and techniques for communicating complex, scary, or unexciting IT topics to your internal team. Through examples and experiences from 20 years of internal communication, you will learn strategies to help you create acceptance and drive behavioral change.

Understand common communication gaps and how to close them, including the value of:

• Approaching your communications with a “story tellers” mentality

• Using metaphors and humor to improve readability

• Spending the necessary time to craft the message and choosing the right words

• Answering more questions than you generate

Dan Goussy, Manager, Business Partner Relationships, Information Technology & Services,
Volkswagen Group of America